Passenger Services

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Alicante airport operates a number of important services for travellers.

Information Desks

There are two main information offices located in the departures (floor P2). During busy times a third temporary office is available in the arrivals area. All three are operated by AENA.

Telephone: (+34) 91 321 10 00 / 902 404 704



Shopping & Duty Free

Alicante offers a wide range of retail therapy!

Duty Free Shops - there are 3 shops. One in arrivals and two in departures. Open 7am - 11pm. Tel 669 665 792  Website.

Pharmacy - medicines and cosmetics. Open 7am - 11pm. Tel 965 689 543

Sibarium Delicatessen - high quality regional food including wine, hams, cheeses and sweets. Open 7am - 10pm. Tel 966 295 318

Sweet - great gifts including chocalate and confectionery. Open 7am - 10pm. Tel 669 665 595

Xpress Flores - florists (actually vending machines selling fresh flowers!). Website

First Aid

There is a first aid point located on the ground floor at the arrivals hall. In addition there are 14 defibrillator stations strategically placed throughout the terminal. The units are designed for easy operation by non expert users and are intended to help travellers during a medical emergency.

Guardia Civil & Police

The local police operate the lost property office and are located in the ground floor near the arrivals hall.



Telephone: 966 919 223

Open Monday to Friday from 9:30am until 5pm.

Guardia Civil are located in the same area and deal with general security as well as VAT refunds. VAT can be refunded on items purchased in Spain by non EU citizens.

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